How to Greet & Introduce with Guests

hotel-greeting-guestHotel is such a place where every now and then you have to meet with guests. Meeting with guests is an art which you must have to know. In order to be a good at building personal relationship you should understand some basic rules for greetings and introducing. Here are some Expressions of greetings you could use when you meet with your guests with possible answers which your guest may response or vice versa.

For Meeting

Formal Semi Formal Informal
  • Good Morning > Good Morning
  • Good Afternoon > Good Afternoon
  • Good Evening > Good Evening
  • Hello > Hello
  • How are you? > Fine, Thanks . And you?
  • How is life? > Nice/Nothing Special
  • Hi > Hi
  • What’s up > As always
  • What’s new > Nothing
  • Long time no see > Yeah

Note: Uses of these expressions depend on when and with whom you are using. For example, you cannot say “good evening” in the morning! Again, with a new guest you should not say “Long time no see” or may be even “What’s up”. Also in hotel, you should use only formal expressions , but only in limited cases and with repeated gust you may use semi-formal or even informal expressions. It will depend on situation and depth of relation with the guest. So, think before using any expression.

For Leaving

Formal Semi Formal Informal
  • Good-bye > Good Bye
  • Good day > Good day
  • Bye > Bye
  • Good night > Good night
  • Bye-bye > Bye-bye
  • See you (tomorrow) > See you, bye
  • Take care > Take care

Note: After greeting and talking when you want to leave the guest, these sorts of expressions are used at that time. Again consider the timing and manner type before using these expressions. It is always safe & highly encouraging to use formal expressions in hospitality industry.

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16 COMMENTS

  2. dear sir,
    i am a hotel management student and i wanted the notes shown on this knowledgeable site so can u please help me with this.
    please help me out because i really want to gain knowledge on hotel management,please rply
    regards Mohsin

  3. Very educative , informative and wonderful site. Please tell me how to get e books. Thank you for putting in so much effort to develop the knowledge base of the students and making it so much easier for the faculty to deliver quality input to the students.

  4. I start my career Marriott international Dubai as waitress Right now I am working Senior Reservation Sales Agent CHI international Ramada Hotel, it is great website,I found form google . I would love to take Basis Hotel management Tutorials.

    Thank you & I look forward

  5. dear mam,
    this website was great and very useful for all the hotel. students and also for new comers. the way u presented the explanation for all. its great great .
    thank u so much, I’m very grateful for that,

    thanks n regards,
    simonjean,
    south India.

  6. Dear Tanji,

    I was responsible for Guest Service Manager and I have to conduct training for hotel staff. I found out that topics are useful and I was trying to copy it but it was failed.
    If possible, I would like to have your guidance to have those topics for my training program.
    With Warmest Regards, Louis

    • Dear Mr. Gopal,

      Thanks for your inspiring words. Actually i have not finished writing my first Ebook. It will be around 150 Page ebook and i have almost completed 60%. Hopefully you will get it next month. For writing ebook, i will not be so much regular in this month. Hopefully i can give you an wonderful piece of work. Let’s hope for the best…

      Tanji

  11. Thanks for your comment. My first ebook will be for Hospitality Job seekers. The title would be as “Hotel Job Solution: ULTIMATE Career Guide for Hospitality Job Seekers” You will find following points of information there:

    1: A to Z interview handling Strategies & Tips
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    4: Tips on how to search for jobs.
    5: Step by Step training on how to find jobs in web and how to make successful eye catching virtual CV/Resume
    6: How to contact directly to employers for training or jobs
    7: How to response to any advertisement
    8: How to grab your job even from Social Sites
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    10: Big list of Questioners most often found in Hotel Job interviews
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    I am not sure how many days it will take to finish. As I said before i am very busy and this will last up to 9th April so after that I should concentrate more on developing this blog and writing on that topic. I guess this will be a tremendous book for all.

    Thanks once again for your wonderful Response. Tanji

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